Backstop docs
docs

Uninstall

  1. Sign in to the parent web app.
  2. Devices → select the device → Retire.
  3. On the device itself, run the uninstaller (see below). The parent-app action deauthorizes the device, but you still need to remove the local software.

Retiring in the parent app tells the control plane to stop routing new alerts from this device and to purge its ciphertext after 30 days.

Windows

  1. Settings → Apps → Installed apps → Backstop → Uninstall. Confirm the UAC prompt.
  2. The uninstaller:
    • Stops and removes the BackstopCore service.
    • Removes the tray helper.
    • Reverts the Chrome, Edge, and Vivaldi Group Policy entries that Backstop set.
    • Removes the Backstop-managed block in hosts.
  3. Restart the machine to be sure no residual state is loaded.

macOS

  1. Run /Applications/Backstop/Uninstall.command (double-click). It will prompt for admin credentials.
  2. The uninstaller:
    • Unloads and removes io.backstop.core (LaunchDaemon) and io.backstop.helper (LaunchAgent).
    • Removes the managed preference files under /Library/Managed Preferences/.
    • Removes the app bundle.
  3. Optionally revoke Screen Recording permission at System Settings → Privacy & Security → Screen Recording.

Verify

  • In the parent web app, the device should show a Retired status.
  • On Windows, Get-Service BackstopCore should return “not found.”
  • On macOS, sudo launchctl list | grep backstop should print nothing.

Delete your account entirely

To delete your Backstop account:

  • Settings → Delete account in the parent app.
  • We purge all ciphertext, endpoint metadata, and account fields within 30 days.
  • Your BYOK LLM provider is a separate relationship; you may want to revoke or delete the API key at their console.